Nikki Allen
Professional Info
Skilled Designer in Interiors as well as fashion seeks an entry level position in an organization that will utilize my skills in leadership, customer service, organization, and design concepts while working on projects and contributing to the firm’s productivity and overall goals.
Work Experience
-
Manage and Supervise accounts for high volume clients for new business platform conversion. Prepare and process all paperwork and documentation related to client implementation and on-going maintenance of fuel card accounts.
-
Act as liaison with credit, fraud and MasterCard. Monitor and resolve issues in the approval of applications or the transfer of lines of credit between card platforms.
-
Appropriately escalate issues to ensure expedient and accurate issue resolution.Prepare various deliverables which directly support client acquisition such as greeting letters appointment confirmation emails, meeting documents, compliance materials, and follow-up calls.
-
Coordinate account setup, credit implementation, new card orders, document verification for credit, new accounts, and billing departments. Assist in training and coaching new members on products lines, service level requirements, and policy changes.
-
Provide customer service: handled 80+ inbound and outbound calls daily in a professional manner for comdata fleet fuel card products.
Customer Service Representative - Fleetcor
Feburary 2011 - present
Skills
AutoCad
Revit
Photoshop
Drafting
illustration
2010 - present
2010 - present
Interior Design Intern - Allen & Associates P.A.
January 2010 - July 2010
-
Assisted project manager on various assignments including quantifying and analyzing space plan needs for a New Community Center scheduled for construction in Miami Gardens. · Designed FF&E plans: drafted space and furniture plans for the Miami Gardens Community Center.
-
Identified space and occupancy errors & omissions. Gathered field measurements: conducted field and site measurement exercises on the City Hall building to develop a final space plan for construction of the New City Hall Facility.·
-
Supported administrative and accounting procedures, budgeting, cash flow, internal controls, monitoring of documentation for project. Assisted in updating project reports for architect and project manager.
-
Maintained project schedules ensuring they remained current and up-to-date, and assisted in general day-to-day office functions.
-
Managed customer service for all housing clients: provided administrative support and account maintenance for the areas of new reservations, relocation’s or transfers, and customer inquiries. Handled a multi-line switchboard, scheduled appointments, and apartment tours. Acknowledged by corporate for exceptional regional achievements in customer satisfaction standings.
-
Processed paperwork for apartment occupancy: arranged and completed request for all new service orders, furniture coordination, and review of leasing documents. Scheduled connection and disconnection of all utilities for the housing accommodations.
-
Coordinated with the corporate office in Virginia on the accounts payable for the Florida region.Analyzed opportunity for new business: researched and prospected new avenues of business and housing leads. Handled all new requests from potential clients for lodging information, as well contacted and qualified potential new clients and vendors.
-
Assists in helping to orient new employees in a similar role, including training on processes and systems. Provides input on colleagues for performance reviews. Evaluates the effectiveness of our procedures and controls, and suggests ways we can improve.
Regional Customer Service Representative
January 2008 - November 2008
Courses included technical background in illustrating original designs, patternmaking, and clothing construction to transform designs into finished garments. Through classroom and hands-on experience, I develop skills in operating a small business, merchandising, management, display techniques, and costuming.
CIDA accredited program provided technical knowledge and professional preparation in the design field. Courses encompassed the study of design theory, aesthetics, history, graphics, lighting, space planning, CAD, interior construction, and professional practice.
Miami International University of Art & Design
2001 - 2003 Associates of Arts in Fashion Design
American Intercontinental University
2011 - 2012 Master's of Business Administration: International Business
Courses developed technical areas and framework of business allowing me to develop the managerial skills necessary to be effective in a business environment in both U.S markets and International markets, with a specialization in International Business.
2007 - 2010 Bachelor's of Art in Interior Design
Education